I went through an interesting experience today with Amazon. A business we all know and love and most likely order a good number of items from. Their prices are great and their shipping is pretty reliable. Customer service there is also pretty above average and it’s my go to spot for most online items I shop for. I’ve never had any issues with them…until today.
A few days ago I received an email from them notifying me that they had refunded me some money because an item I had ordered hadn’t been shipped. Sounds pretty good right? This order took place more than a month ago though and had been marked delivered. I wanted to check to make sure this was right so I called up my friend to make sure they did get it. Yep, delivered over a month ago. Hmm…so is Amazon just giving loyal customers free refunds? Most likely not of course! I notified them of their mistake and thought that would be the end of it. I was wrong.
They responded back asking me for permission to charge my credit card. A simple check before emailing me would have been nice to see that I had paid with a gift card and that they had refunded me credit. It was resolved in the end but it was fun correcting their mistake and then having to correct them further!
This kind of thing isn’t really what I would expect from a company like Amazon. One mishap is fine, but further compounding it and wasting more of my time isn’t so nice.
So today I didn’t save or make money by returning that refund. I could have made $14.17 if I didn’t bother checking to see if the item has been shipped or not. Seems like someone at Amazon is trying to give away free money! It was tempting to keep it of course with Christmas being only two days away. We’ve all spent way more money than we should’ve around the holidays. I wouldn’t have felt right about it though!
Have you ever received any unexpected refunds? What happened when you tried to return it?